30% increase in overall productivity for a Telecom giant
Dynamics 365 implementation and Salesforce CRM integration
The automation of end-to-end CRM and ERP operations helped our client achieve 40% manual effort reduction and 50% reduction in month end reconciliation process effort.
Project Highlights
- A leading Telecom company wanted to streamline the end-to-end processes related to marketing, sales, service, logistics, warehouse and finance operations
- When Adita started the project, the client was using multiple systems and the systems were not connected to each other. Due to this client’s employees were forced to do lot of manual work to reconcile the data in multiple systems and the client was not able to make key decisions using real time data.
- Our team of experts analyzed the client’s requirements and developed a solution road map to support the client’s short-term and long-term business objectives
- Using Dynamics ERP System and Salesforce CRM / Marketing automation system, Adita streamlined the end to end process. Our solution has increased collaboration between the teams (Sales, Marketing, Logistics, Finance, and Management) which in turn reduced manual effort by 40%, reduced 50% of the effort requried for month end reconciliation and increased the overall productivity by 30%.