What does the future of customer service look like?
What does the future of customer service look like? Customer expectations are continuing to climb, making it increasingly challenging for businesses to [...]
How is automation driving a new style of marketing?
How is automation driving a new style of marketing? Customers are gaining exponentially greater decision-making ability over their purchases. For businesses, this [...]
What should you avoid when building a CRM system? Businesses love the possibilities that a customer relationship management (CRM) system can unlock. [...]