Salesforce Business Central Integration and Process Automation reduces manual effort by 40% and reconciliation process effort by 50%.
Adita implemented Salesforce CRM, Community Cloud, Marketing Cloud, Maps, and Comviva for their sales department and integrated Salesforce with Dynamics ERP to raise overall productivity by 30%.
Project Highlights
- A leading Telecom company was facing a disparate and siloed tech landscape leading to inconsistencies in data and customer experiences across channels. The company was using multiple software including Microsoft Business Central (ERP), WooCommerce (B2C Sales), Comviva (Reporting and Camping Management), Campaign Monitor (Journey’s and advertising) and Repsly (Retail execution software). They didn’t have a centralized CRM platform for managing Sales, Service and Marketing processes.
- We implemented Salesforce CRM, Community Cloud, Marketing Cloud, Maps, and Comviva for their sales department and integrated Salesforce with Dynamics ERP.
- This integration gave them visibility into the opportunities available to the sales team in real time, which allowed them to make better decisions and drive collaboration across various teams.
- Our solution increased collaboration and raised the overall productivity by 30%.
