HubSpot Services Hub

Empower your customers with a secure customer portal. The portal helps keep ticket conversations going between your agents and customers, so that issues are resolved faster.

Help your customers help themselves, and reduce repetitive support requests. Convert FAQs into a self-help library of articles, videos, and documents.

Provide a superior customer experience across all channels. Meet your customers wherever they are and seamlessly switch between them.

Receive and track inbound calls from your customers in HubSpot. Get access to all the information your agents may need in one place.

Engage and help your website visitors in real time. Automate routing of users to the right agent, and build personalized relationships through contextual conversations.

Call your customers directly from the HubSpot platform. Make use of features like call logging and analytics.

Automatically track customer details and conversations in one source of truth accessible to your whole team.

Bring email, live chat, and Facebook Messenger etc., to one universal inbox and give your team visibility to all conversations from one place.

Automatically capture details of every call and build intelligence with AI-powered insights.

Pull all the data of your conversations with customers to centralize your channels. Manage routing processes and uncover insights at scale.

Know satisfaction levels of your customers with NPS, CSAT, CES, and custom surveys and deepen relationships with customers.

Build a library of easy-to-follow playbooks for your customer service team. Automate recommended content to your team, when they need it.

Reduce time spent on data entry, and let your agents focus on helping customers. Route tickets to create a help desk that prioritizes critical issues first.

Get actionable insights with out-of-the-box reports and make your services efficient and authentic.

Empower your agents by giving access to the right tools. Get visibility and manage agent permissions, status, and availability across the team.

Provide best customer services with full-transparency about your team’s availability. Set working hours, include automation, and report on attainment.

Stay productive from anywhere with access to the tools right on your mobile phone.

Eliminate repetitive manual processes so your team can be more productive and efficient in solving customer problems.