Microsoft Dynamics 365 CRM – Retail

Dynamics 365 CRM

Microsoft Dynamics 365 for Retail

Creating a memorable shopping experience

Creating customer delight by exceeding expectations

Retail is becoming more and more complex, with an ever-demanding customer who is spoilt for choice. Some buy online, some research online and prefer to buy from a store, while others want to feel the product in an offline setting but they buy online; and then there are those who buy the old-fashioned way -- survey the market, take recommendations from living beings and then buy it from a human being! And like it or not you have to engage them all, and it is not going to be easy. The Microsoft Dynamics 365 for Retail enables you to engage each and every one of your shoppers, anytime and everywhere. The integration of digital, in-store, and back office operations enables you to personalize customer engagement and increase employee productivity. With Microsoft Dynamics Retail Management software you can create exceptional, insightful shopping experiences. Whatever may be your target customer’s preference, this solution will enable you to fulfill them if not surpass her expectations.

Product Overview

See Microsoft Dynamics 365 for Retail in action

Watch this short video to learn more about the Microsoft Dynamics 365 for Retail and how it can help you run your business better.

Key Benefits

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Unforgettable Customer Experience through Excellent Service

Create a customized showcase for each customer. The Microsoft Dynamics Management dashboard shows you in real-time product, customer, stock, and order visibility. You will be able to offer a wider product selection of products that is curated to the tastes and preference of your consumers. The recommendations through advanced analytics will provide the best of both online and in-store shopping experience. Your brand’s interactions with the customer will be ever more enriching for not just the customer but for the brand itself, with a steep learning curve.

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Automated Store Operations

Never run out of inventories or get dumped with slow moving products. Through automation and business intelligence dashboards you will be able to manage reports, scheduling, time tracking and sales.

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A Seamless Omni-Channel Shopping Experience

Offer customers a seamless, enjoyable shopping experience through convenience and flexibility. Whether they want to buy in-store, pick up in other locations, or get home delivery. Through optimized ordering and fulfillment tools Microsoft Dynamics 365 for Retail helps integrate both online and offline operations, delivering a consistent shopping experience across stores, web, mobile, and call centres.

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Increase Revenue, Customer Satisfaction, and Brand Loyalty

With Dynamics 365 you will be able to significantly reduce fulfillment costs, improve stock utilization, and efficiently manage your business using customer and operational insights. You will be able to increase stock visibility with the right level of stock at the right locations. Even your sourcing would be more efficient as the solution incorporates omni-channel buying. It allows your customers to earn and redeem points, and use gift cards and promotional coupons across channels, thereby strengthening your loyalty program.

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Build an Agile, State-Of-The Art and a Truly Global Enterprise

You will be able to speed up store operations with minimal disruption. The employees too would have a reason to cheer because using automated and streamlined workflows the store closing will be faster with reduced end-of-the-day activities. The Microsoft Dynamics 365 for Retail supports multi-company, multi-brand, and multi-channel global operations. A single solution that is universal and all pervasive.

Key Features

Speedy Deployment and Integration with Legacy Systems

The application can be easily customized to your needs. With no-code visual editors and tools it is easy to build and deploy across web and mobile apps. The Microsoft Dynamics 365 for Retail is able to seamlessly integrate with your legacy systems, thereby reducing redundancy and costs. This accelerates your time to market and pan organization implementation of the solution.

Scalable

The Microsoft Dynamics 365 for Retail is fully scalable, especially developed to cater to the needs of growing organizations. The expansion can be intracity, multi-city or multinational, the Microsoft Retail platform is your reliable partner across national and international borders. The package takes into account the technical, legal, administrative, social and complexities while enabling smooth expansion of your operations.

Cost Effective

The plans start from $ ___ per user per month. This can be increased as per need. There are higher plans for larger operations these range from $ ___ to $ ____ per user per month, which are suited for larger more complex operations.

An Overarching Solution

The Microsoft Dynamics 365 for Retail weaves in all aspects of your business viz. retail, finance, operations and human resources. There is no need for you to look for any other solution to cater to specific functions. The Microsoft Dynamics 365 is really a dynamic solution, for is highly flexible and evolving. Your can customize the solution as per your specific business needs.

A Reliable and Innovation Driven Platform

Microsoft Dynamics Retail Management platform is reliable and ensures data safety by being complaint to most stringent norms. It is geared to reduce the cost and complexity of operating a global infrastructure. The platform empowers you to transform your customer interactions with deep insights provided by artificial intelligence that guide your teams to the right business outcomes.

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