SalesForce CRM – Community Cloud

Community Cloud

Salesforce Community Cloud is a crucial tool if you want to increase customer loyalty, boost sales, or foster internal collaboration. The Community Cloud is a potent platform that enables you to seamlessly communicate with your clients, partners, and staff members. Build online communities with Community Cloud where members can exchange ideas, ask questions, and work together on projects. This platform can be completely customized, allowing your business to use it to meet your specific needs and objectives. Managing client data and interactions across all channels is a breeze thanks to Community Cloud's integration with other Salesforce products.

Product Overview

See Community Cloud in action

Watch this short video to learn more about the SalesForce Community Cloud and how it can help you run your business better.

Key Features

Business Integration

Provide data from any system, anyplace, to communities. Support cases can be created and escalated by customers. Partners can requalify leads and update prospects. Employees have access to and can share files.


Automatic connections to experts, groups, and information are suggested by Community Cloud. Recommendations are made based on individual preferences, requirements, and actions, which encourages greater community involvement.

Customisation and Branding

Customize Community Cloud to enhance your online community experience and reflect your brand. Design visually appealing, user-friendly settings that interact with your brand.


Work together from any device, anyplace. Use any mobile browser or the Salesforce1 Mobile App to access the community. Deliver anyplace a mobile experience that is rich, branded, and device-responsive.

Lightning Bolt

Create modern communities and portals quickly and easily that link with Salesforce.


By providing quick access to articles, FAQs, and the collective knowledge of the community, you can empower your clients to take care of themselves and make your agents’ jobs easier.

Case Escalation

Direct case creation by customers in the community. Additionally, cases can be automatically escalated based on keywords or if a query is left unanswered. Agents can respond either publicly or privately.


By recognising your most active members with badges that can be customized and shown on their profiles, you can foster a lively community. Allow members to recommend one another for certain abilities and knowledge.


Integrating your e-commerce platform will enable clients to find, study, and buy products in a single branded, mobile, and social environment, opening up new purchasing options.

Community Management

Preconfigured and customisable Lightning dashboards allow you to evaluate and analyze metrics, such as adoption and engagement, the most popular groups, users, and topics, using the community management console’s lightning dashboards.

Sales Force Automation

Share your partners’ contacts, leads, and documents. Integrate external systems to centralise inventory, pricing, and other functions. Finally, with deal registration and lead distribution, avoid channel conflict.

Data Sharing

Connect partners with product experts and modify sharing preferences so that partners may only see information that is necessary to progress opportunities along the pipeline.


Immediately take action in the feed. Convert leads into opportunities, and approve marketing spends. Create unique actions to incorporate third-party applications into essential business processes.

Dashboards and Reports

With Wave Analytics, you can simply integrate data from any source, track and rank partner performance, and share customisable dashboards and reports with partners to ensure alignment with key goals.

Salesforce Files

Secure, social, and mobile file access that is integrated into your main business operations will give your files context. Sync files between all of your devices and place them in a single, convenient spot.


Create a group for your team, a forthcoming occasion, a fresh undertaking, or a campaign. Share documents and records within your company, and even incorporate video.


Use the automatically generated topic pages to access all information. Put all of your discussions, documents, experts, and groups on one page.

Chatter Collaboration

Employees may get updates, work on projects together, meet subject-matter experts, and more. Promote an environment where employees from all backgrounds can share ideas.

Key Benefits


Drive customer loyalty

By creating an online community where customers can interact with each other and with your business, you can build stronger relationships and increase customer loyalty.


Higher sales

By providing a platform for customers to ask questions and share ideas, you can identify new sales opportunities and drive revenue.


Enhanced collaboration

Allow employees and partners to collaborate on projects and share ideas, leading to improved efficiency and productivity.


Personalized experiences

Tailor experience to each individual customer, resulting in more personalized engagement and a better overall customer experience.


Better customer service

By providing a platform for customers to ask questions and get answers, you can improve your customer service and support.


Easy data management

The platform integrates with other Salesforce products, making it easy to manage customer data and interactions across all channels. This can help you make better informed business decisions and improve your overall performance.

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