SalesForce CRM – Community Cloud

Provide data from any system, anyplace, to communities. Support cases can be created and escalated by customers. Partners can requalify leads and update prospects. Employees have access to and can share files.

Automatic connections to experts, groups, and information are suggested by Community Cloud. Recommendations are made based on individual preferences, requirements, and actions, which encourages greater community involvement.

Customize Community Cloud to enhance your online community experience and reflect your brand. Design visually appealing, user-friendly settings that interact with your brand.

Work together from any device, anyplace. Use any mobile browser or the Salesforce1 Mobile App to access the community. Deliver anyplace a mobile experience that is rich, branded, and device-responsive.

Create modern communities and portals quickly and easily that link with Salesforce.

By providing quick access to articles, FAQs, and the collective knowledge of the community, you can empower your clients to take care of themselves and make your agents’ jobs easier.

Direct case creation by customers in the community. Additionally, cases can be automatically escalated based on keywords or if a query is left unanswered. Agents can respond either publicly or privately.

By recognising your most active members with badges that can be customized and shown on their profiles, you can foster a lively community. Allow members to recommend one another for certain abilities and knowledge.

Integrating your e-commerce platform will enable clients to find, study, and buy products in a single branded, mobile, and social environment, opening up new purchasing options.

Preconfigured and customisable Lightning dashboards allow you to evaluate and analyze metrics, such as adoption and engagement, the most popular groups, users, and topics, using the community management console’s lightning dashboards.

Share your partners’ contacts, leads, and documents. Integrate external systems to centralise inventory, pricing, and other functions. Finally, with deal registration and lead distribution, avoid channel conflict.

Connect partners with product experts and modify sharing preferences so that partners may only see information that is necessary to progress opportunities along the pipeline.

Immediately take action in the feed. Convert leads into opportunities, and approve marketing spends. Create unique actions to incorporate third-party applications into essential business processes.

With Wave Analytics, you can simply integrate data from any source, track and rank partner performance, and share customisable dashboards and reports with partners to ensure alignment with key goals.

Secure, social, and mobile file access that is integrated into your main business operations will give your files context. Sync files between all of your devices and place them in a single, convenient spot.

Create a group for your team, a forthcoming occasion, a fresh undertaking, or a campaign. Share documents and records within your company, and even incorporate video.

Use the automatically generated topic pages to access all information. Put all of your discussions, documents, experts, and groups on one page.

Employees may get updates, work on projects together, meet subject-matter experts, and more. Promote an environment where employees from all backgrounds can share ideas.